Frequently Asked Questions
m711 FAQ — Answers to All Your Questions
Detailed answers to the most frequently asked questions from players in Bangladesh about accounts, deposits & withdrawals, bonuses, security, and responsible gaming — all in one place.
Welcome to m711. Below, the questions and answers are organized into four sections — security, casino games, deposits, and responsible gaming. Click on any relevant question in each section to see the detailed answer. If you cannot find your question here, contact us via our 24/7 live chat or email.
Stay Safe
If you think there has been unauthorized access to your account, change your password immediately. Then email [email protected] with the details or speak directly via live chat. Our security team will review the account quickly and take the necessary steps. If you see any transactions you did not make, let us know — we will investigate.
Yes. m711 uses SSL encryption, which means all data you send reaches our servers in an encrypted state. Payment information is stored separately and is never shared with third parties. You can read more on our privacy policy page.
Choose a password of at least 12 characters that mixes lowercase and uppercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords like your name, date of birth, or "123456". For each account on m711, using a separate and unique password is the safest approach.
Never give your OTP, bKash PIN, or Nagad PIN to anyone — even someone claiming to be from m711. None of our staff ever needs to ask for this information. If someone does ask, treat it as a fraud attempt. Report it immediately via live chat or at [email protected].
Always check the URL in your browser's address bar — the correct address is m711.lat. If the domain has extra characters (such as m711l.lat or m-711.lat), it is fake. Avoid logging in through social media or unknown links, and always access the site by typing the address directly.
Casino & Table Games
Baccarat has two hands — Player and Banker. Each hand is dealt two or three cards. The hand whose points are closest to 9 wins. Tens and face cards are worth zero; all other cards are worth their face value. You simply place a bet on Player, Banker, or Tie — no complex decisions required, so it is quite easy even for beginners.
Yes, m711's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone or tablet — no separate app download needed. With a stable internet connection, the live dealer video stream works smoothly.
In live dealer games, a trained dealer runs the game live from a studio via high-definition cameras. You watch the real-time video on your screen and place your bets. Providers like Ezugi and Evolution Gaming ensure uninterrupted streaming. It brings the experience of a local casino to you online.
Teen Patti is a South Asian three-card game — the player holding the highest-ranked hand wins. Andar Bahar is even simpler: one card is turned face up and you bet on whether the next matching card will land in the "Andar" (left) or "Bahar" (right) pile. Both games are easy to learn and available at m711's live tables.
How to Deposit
m711 itself does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges — those follow the respective service's own policy. For bank transfers, charges may vary by bank. Check your service's fees once before making a deposit.
The minimum deposit at m711 is ৳100 — this applies to all payment methods. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start depositing from just ৳100.
m711 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit across all methods is ৳100.
Log in to m711, go to the deposit option, and select Nagad. Enter the amount (minimum ৳100) and follow the on-screen instructions. Confirm the payment through your Nagad app or by dialing *167#. After a successful transaction, the balance is usually added within a few minutes.
The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. After you submit a withdrawal request, our team verifies it and sends the funds. If your account details are correct, it takes less time.
Responsible Gaming
Some common signs are: spending more money than your budget allows, repeatedly playing to recover losses, prioritizing gaming over family or work, feeling restless or irritable when not playing, and lying about your gaming habits. If you notice these signs, take a break and seek help if needed.
m711's responsible gaming page has self-exclusion and limit-setting options. Beyond that, speaking with a mental health professional or counselor can be helpful. If you feel you are losing control over your gaming, contact us — we will help you activate protective measures on your account.
Yes, m711 is for those aged 21 and above only. Age is verified at registration and no account may be opened by a minor. A request to parents — do not leave passwords or devices within reach of children.
Yes, m711 offers the option to set deposit limits. You can set your own limit on a daily, weekly, or monthly basis. To enable this, go to the responsible gaming option in your account settings or let the support team know — they will configure it on your behalf.
Cooling-off means taking a break from your account for a set period (such as 24 hours or 1 week). Self-exclusion allows you to keep your account closed for a longer period (from several months to permanently). To activate either, email [email protected] or make a request via live chat — we will act quickly.
The wagering requirement on m711's welcome bonus applies only to the bonus amount — not the deposit. For example, if you receive a ৳1,000 bonus, at 25× you must place a total of ৳25,000 in bets before withdrawing bonus winnings. The calculation is straightforward and bets across all games count.
Still have questions?
Our support team is with you 24 hours a day, 7 days a week — in Bengali and English.